ValidGrad LLC
Fulfillment & Production Agreement
Effective Date: March 13th, 2026
This Fulfillment & Production Agreement (“Agreement”) governs the production, fulfillment, and delivery of custom products ordered through ValidGrad.com, LLC (“ValidGrad.com,” “Company,” “we,” “our,” or “us”).
By placing an order through ValidGrad.com, the customer (“Customer,” “you,” or “your”) acknowledges and agrees to the terms described in this Agreement.
1. Nature of Products
All products sold through ValidGrad.com are custom-made, novelty, commemorative, replacement, or display items produced according to customer-provided information.
Products are created solely based on the information submitted by the Customer during the ordering process.
ValidGrad.com does not independently verify customer-submitted information, and the Customer assumes full responsibility for the accuracy and legitimacy of all submitted details.
2. Customer Responsibility for Submitted Information
Customers are solely responsible for ensuring that all submitted information is accurate, including but not limited to:
- Names
- Dates
- Degree titles
- Institutional names
- Addresses
- Custom text or personalization
ValidGrad.com will produce the ordered product exactly as entered by the Customer.
ValidGrad.com is not responsible for:
- Spelling errors
- Incorrect dates
- Incorrect degree information
- Incorrect addresses
- Other errors resulting from customer-provided information
Corrections requested after production has begun may require a new order and additional production fees.
3. Production Authorization
By placing an order, the Customer:
- Authorizes ValidGrad.com to produce the requested product
- Confirms they have the right to request the document as submitted
- Accepts full responsibility for all submitted information
- Accepts full responsibility related to the intended use of the requested document.
Production will only begin immediately after payment is successfully processed. Once production begins, the order cannot be canceled or refunded.
4. Digital Proofs
ValidGrad.com may provide digital proofs displaying watermark protections prior to final production. Digital proofs are intended solely for the purpose of verifying:
- spelling
- layout
- general formatting
Digital proofs are not final production files.
Customers are responsible for carefully reviewing proofs before approval. Once proof approval is given, the order will proceed to final production.
Failure to review proofs does not transfer responsibility to ValidGrad.com for errors originating from customer-submitted information.
5. Custom Production Policy
All products are custom manufactured items created specifically for each order.
Due to the personalized nature of these products:
All sales are final.
ValidGrad.com does not provide refunds once an order has been placed and payment has been processed.
Replacement or correction may be considered only in cases where:
- http://ValidGrad.com produced the product incorrectly compared to the approved proof
- A manufacturing defect occurred before shipment
Requests must be submitted to support@validgrad.com within 7 days of delivery.
6. Production and Fulfillment Timeline
Production timelines vary depending on:
- product type
- customization complexity
- order volume
Estimated production or shipping time frames displayed on the website are estimates only and are not guaranteed.
ValidGrad.com is not responsible for delays caused by:
- shipping carriers
- customs processing
- weather or natural events
- supply interruptions
- incorrect address information provided by the Customer
- circumstances outside the Company’s reasonable control
7. Shipping and Delivery
Orders are shipped using third-party shipping carriers.
The Customer is responsible for providing a complete and accurate shipping address.
Responsibility for the shipment transfers to the Customer once the shipping carrier marks the package as delivered.
ValidGrad.com is not responsible for:
- delays caused by shipping carriers
- packages lost due to incorrect addresses provided by the Customer
- packages confirmed delivered by the shipping carrier
If a shipment is returned due to an incorrect address, additional shipping charges may apply.
8. Acceptable Product Use
Customers acknowledge that products purchased from ValidGrad.com are intended for:
- personal use
- display purposes
- novelty purposes
- replacement purposes
- commemorative purposes
Customers agree not to use purchased products for unlawful purposes including but not limited to fraud or misrepresentation in violation of applicable laws. ValidGrad.com does not authorize or condone illegal use of its products.
Customers assume full responsibility for how purchased items are used.
9. Intellectual Property
All designs, layouts, templates, formatting styles, document artwork, and production materials remain the exclusive intellectual property of ValidGrad.com, LLC. Watermarks may be used on all digital proofs during the approval process to protect the aforementioned intellectual property.
Customers receive only the finished physical product ordered and do not receive rights to reproduce, distribute, or copy production templates or designs.
10. Chargebacks and Payment Disputes
By placing an order, the Customer acknowledges that the purchase represents a custom manufacturing service.
Customers agree to contact support@validgrad.com to resolve any issues before initiating a payment dispute or chargeback.
Initiating a chargeback after production has begun may be considered a violation of this Agreement.
ValidGrad.com reserves the right to submit this Agreement, order records, proof approvals, and production documentation to payment processors in response to payment disputes.
11. Limitation of Liability
To the maximum extent permitted by law, ValidGrad.com shall not be liable for:
- indirect damages
- consequential damages
- loss of opportunity
- reputational damages
- misuse of purchased products
- errors originating from customer-provided information
The total liability of ValidGrad.com for any claim related to an order shall not exceed the purchase price paid for that order.
12. Order Refusal
ValidGrad.com reserves the right to refuse or cancel any order at its sole discretion, including but not limited to situations involving:
- suspected fraud
- incomplete or inaccurate order information
- policy violations
- technical errors
If an order is canceled before production begins, a refund may be issued at the discretion of ValidGrad.com.
13. Governing Law
This Agreement shall be governed by and interpreted in accordance with the laws of the State of Texas, without regard to conflict of law principles.