FAQ
Are these authentic?
It should be made clear that these are not real diplomas or transcripts. We are not an educational institution and cannot be used for accreditation. Our diplomas and transcripts are meant to look as authentic as possible and act as duplicates or replacements. ValidGrad documents should never be used for misrepresentation.
How do I use the software?
We have done many tests to make sure that our service is as straightforward and easy to understand as possible. Both the Diploma Maker and the Transcript Maker will take you step-by step through the ordering process. You will be able to choose school type (i.e. high school, college, GED or certificate), as well as see various layout styles and seal options. Most fields are able to be edited with your specific information.
If you begin to feel overwhelmed or are short on time, have one of our experts help you with the “Help creating an order” option on our Contact Us form.
When will I get my order?
Customers will receive an email confirmation with your PDF copy moments after completing your purchase. (Sometimes it does get stuck in Spam so be sure to check there!)
Expedited orders are processed the next business day and your physical package will arrive in 2-3 business days. Non-expedited orders typically are delivered within 5-6 business days. We will email you tracking information once your order ships via USPS or UPS.
(If any edits need to be made, please reach out ASAP with changes. If changes are requested after an order ships, customers will need to pay a fee of $20 for S&H.)
Are there refunds?
We do everything possible to make you happy with our product before you buy it. You can ask questions, edit and preview your document before your purchase so you see exactly what you are getting before you purchase. Please do your part to make sure that you have entered all information correctly.
We will allow you to cancel your order and allow free changes to your document before we mail your physical copy. You must let us know as soon as possible because we will send the document within the next two business days. Please email us ASAP.
Can I make a recommendation?
Absolutely! We are always striving to be the easiest to use and most helpful service available. If there is a function that we are missing, please let us know by emailing support@validgrad.com. We would love to make this easier and helpful to everyone!